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siaca

The independent & impartial
prescription home delivery service.


We may collect the following information:


    Your name
    Contact information including email and physical addresses
    Information about your GP
    Information relating to your specific requirements (i.e. templated for cutting and where your parcels should you be left if you are out)
    A record of your past orders


We require this information to understand your needs and provide you with a better service, and for the following reasons:


    Internal record keeping.
    We may use the information to improve our products and services
    From time to time, we may also use your information to contact you regarding our standard of customer service, and about your personal requirements.


We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. As we are licences by the NHS, we must comply with strict guidelines relating to personal and sensitive information.


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a site. Cookies allow web applications (such as Google Chrome or Mozilla Firefox) to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to patient needs. We only use this information for statistical analysis purposes and then the data is removed from the system.Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


The information you provide will not be used by anybody for direct marketing purposes. We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so, or you ask us to. We will only ask to share your information with health care professionals, such as GPs and nurses. They, in turn, have an obligation to keep this information confidential. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Patient Choice Ltd, 533 Rayleigh Road, Benfleet, Essex. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. We have a legal obligation to respond to all requests within 40 working days.