Welcome to the Patient Choice Home Delivery Service

Ordering your supplies

You can contact us by phone, email or via our website:

  • Telephone: 01268 777 633
  • Freephone: 0800 862 0686
  • Email: orders@patientchoice.net
  • Web: www.patientchoice.net

We will set up the service that works best for you, including:

  • Send your prescription by post to: FREEPOST PATIENT CHOICE
  • Patient Choice can collect your repeat prescriptions directly from your GP

Shipping & Delivery

We aim to deliver your order on a date we agree with you in advance.  This will normally be within two days of receiving a valid prescription.  In the case of an emergency we will endeavour to deliver earlier than this, with agreement from your healthcare professional or GP.

To help us in these cases please make sure you order in good time.  This is especially important in the periods leading up to bank holidays.

Appliance customisation

If you require appliance customisation we will take specific cutting instructions and templates.  Once we have this you do not need to provide the information every time you place an order.  However if things have changed you can provide information when you place an order.


Subject to the National Health Service (Pharmaceutical Services) Regulations this information outlines the pharmaceutical services provided by Patient Choice:

Patient Choice is a Dispensing Appliance Contractor registered by the NHS to dispense appliances and medical devices. By nominating us as your Appliance Dispenser you have access to a range of services for ostomy appliances:

  • Home Delivery - We provide a free delivery service to anyone in the UK.   All orders are delivered under plain packaging and straight to the address of your choice, or collected in person from our Benfleet office
  • Appliance Customisation - Patient Choice offers a free service to customise your bags and flanges to your particular requirements
  • Advice and Self Care - Our staff are available for limited advice on ostomy appliances, and can put you in touch with the most appropriate sources of advice and support for your own condition including nurses, support groups and charities.

Opening hours
We are open Monday to Friday from 09.00 to 17.30, excluding public holidays

Out of Hours
When we are closed, health advice and information, including details of other local health services, is available round the clock from NHS Direct. You can use:

  • NHS Direct online at www.nhsdirect.nhs.uk
  • NHS Direct Interactive on digital TV
  • The NHS Direct telephone service. Call 0845 4647

Patient Records
By using secured computerised record systems we can ensure a fast and efficient service, and we comply with the Data Protection Act and the NHS code of practice on confidentiality.

Data Protection
Patient Choice will collect patient data in order to provide a home delivery service to its patients.  Confidential patient data will be handled and stored in accordance with the Data Protection Act 1998, and will not be given to a third party without prior consent.  Patient Choice reserves the right to communicate with patients on occasions for marketing and research purposes, in order to measure and improve the service that it provides.

Access for Disabled Customers
We aim to be completely accessible to all customers.  If you have specific access needs please feel free to contact us to be sure we can accommodate you
We provide these NHS services on behalf of: NHS South East Essex, Phoenix Court, Christopher Martin Road, Basildon, Essex SS14 3HG; 01268 705000; www.see-pct.nhs.uk

Comments or complaints about our service
We would like to hear any comments you may have about our services.  Please feel free to call us in confidence on 0800 862 0686 and ask to speak to the Customer Service Manager.

Complaints about NHS Services
Postal complaints should be sent to;
For the attention of the Complaints Manager,
NHS England
PO Box 16738
B97 9PT
Or telephone 0300 311 22 33
Email england.contactus@nhs.net

You can also contact PALS if you are unhappy with a service but do not necessarily wish to make a formal complaint, or need advice or have concerns but are unsure who to speak to.  Contact PALS (Confidential) on 0800 5879159 or email see-pct.pals@nhs.net

Please note we are not obliged to serve violent or abusive customers

Registered address: Patient Choice, 553 Rayleigh Road, Benfleet, Essex, SS7 3TN
Patient Choice is a company limited by guarantee in England 07758016